Refund policy

Custom-cut kits are made for your vehicle. You may cancel before cutting begins. Once cutting begins, we do not accept change-of-mind returns, exchanges, or cancellations. This does not exclude remedies for our errors, defective products, transit damage, or rights required by law.

Effective September 14, 2026. This policy applies to orders placed with Omar’s Tint Kits on or after this date.

Cancellations and order changes

Email support@omarstintkits.com with your order number and “Cancel order” or “Change order” as soon as possible. If we receive your cancellation request before cutting has started, we will cancel and refund your order in full. Changes requested before cutting depend on availability and any price difference, which we will confirm with you. Once cutting has started, customer-requested cancellations or changes are not available because the kit has been customized. The estimated preparation period is not a guaranteed cancellation window.

Custom orders and customer selections

Please check the vehicle year, make, model, trim, body style or cab, special glass configuration, coverage, tint shade, and shipping address before ordering. Tell us about sliding rear glass, different wheelbases, aftermarket glass, or other details that could affect the pattern. Contact us before ordering if you are unsure.

After cutting begins, we do not offer returns or exchanges for a change of mind, a different shade preference, an unwanted kit, or incorrect information or selections supplied by the customer. If we correctly produce the confirmed order but the supplied vehicle or glass details were wrong or incomplete, replacement pieces may need to be purchased. We will review the order and fitment details with you before proposing a solution.

Incorrect fitment, missing pieces, or defects

Inspect the kit and compare the pieces with the intended windows before removing liners, trimming, heating, or installing. If anything appears incorrect, stop and contact us. Send your order number, exact vehicle and glass details, and clear photos showing the affected piece and window. Do not force a piece to fit.

If we supplied the wrong item, omitted an ordered piece, made a cutting error, or supplied defective film, we will provide a replacement or refund for the affected item or pieces, as appropriate and subject to your legal rights. We may request reasonable supporting photos or an authorized return to assess the issue. A defect discovered during installation is not automatically excluded simply because installation began.

Installation and handling damage

Refunds and free replacements do not cover damage caused by customer or installer handling, preparation, installation, removal, or misuse. Examples include tears, creases, contamination, scratches, excessive heat, and damage caused by incorrect tools or technique. This exclusion applies to damage caused by those activities, not to an underlying product defect or our cutting error. A precut kit still requires suitable preparation and installation skill; it is not a guarantee of a successful installation.

Shipping damage and missing deliveries

Contact us promptly if your kit arrives damaged, is missing items, or has not arrived. Keep the film, shipping label, and packaging while we review the issue. When possible, include photos of the outer package, label, inner packaging, and affected film. We will investigate with the carrier when appropriate and provide a replacement or refund for confirmed transit damage or loss, subject to applicable law. Reporting an issue promptly helps preserve evidence and does not reduce any mandatory legal claim period.